Contact UsHelp & Customer Service You can quickly find an answer to most questions in our help section. Click the "help" link on the left of any page. Check Order Status To check the status of your order simply click the customer service link in the left sidebar
Email If you need advice or have questions send us an email. We reply to most emails within one business day. customerservice@theschill.comPhone (Mon thru Fri: 8am - 6pm PST) If you need product information, advice, or if you would like to place your order over the phone, please give us a call. 1-480-570-8210 Fax503-297-0846 Mailing Address Schill Wear LLC.
8165 SW Ridgeway RD
Portland, Or. 97225
Customer ServiceCustomer service menu
Returns & Exchanges Policy & ProcedureAll orders are custom made for you! Please be sure you are choosing the right size, color and design as there will be no returns on custom orders. For any order that is received defective or damaged please contact us at customerservice@theschill.com or phone us at 1-480-570-8210. No returns will be accepted without a RA# that will be provided to you. Changing/Canceling an OrderCustom orders may be changed or cancelled within 24 hours of placing the order.Most orders ship out within 10 business days. Please allow for the customization of your order and shipping. You can expect to receive your order 2-3weeks from the date we receive it - however most orders leave us within 3 days of their receipt. To make any change to an order please contact us immediately. Payment OptionsWe accept Visa, Mastercard, American Express, and Discover credit cards. You can also use a bank debit/check card that has a Visa or Mastercard logo on it. Is My Information Secure?All transactions on our site are conducted on secure servers, so your information is safe. You can tell when you're on a secure server by the "https://" heading in the address bar and the lock icon in the status bar of your browser. If you prefer to order by phone, please call us at 1.480.570.8210Privacy PolicyAll information obtained at theschill.com is for our internal use only. Your private information will never be sold, loaned, or given to anyone. If at anytime you would like to be removed from our e-mail list, please unsubscribe using our account link found at the top of each page. Available Shipping MethodsAll orders at theschill.com are shipped out via USPS at our special flat rate of $4.95.
All orders totaling over $175.00 that are shipped within the US are eligible to receive free Ground Shipping. If your order does not total $175 or more, you will be charged a flat rate of $4.95. We also offer a number of expedited shipping options including 3 Day Select, 2nd Day Air, and Next Day Air. How Fast Will My Order Ship?Here at the schill.com we understand how excited you are to be getting your custom made garments as quickly as possible. Because we make each piece by hand as you request it can take 2 weeks to produce, but our usual turn-around time is 2-3 days. All items will be shipped immediately upon production completion and we will notify you with an email that your item(s) are on the way. International OrdersAll international orders (orders shipped or billed outside the US) are verified by our billing department for fraud prevention before shipping. This may cause a brief delay in processing international orders. International orders are charged additional shipping charges. Product SizingSize guides are built into the website on every product page. Click the button labeled "Size Guide" lin the left side bar. This will pop up a guide that will provide all sizing info.
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